Difference between revisions of "NGI DE:ROD-DE"
Line 76: | Line 76: | ||
Open tickets after 24 hours<br> | Open tickets after 24 hours<br> | ||
Each site is to be registered by ROC DECH manager for alarm notifications | Each site is to be registered by ROC DECH manager for alarm notifications<br> | ||
https://cic.gridops.org/index.php?section=vo&page=alertnotification | https://cic.gridops.org/index.php?section=vo&page=alertnotification<br> | ||
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket | By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket<br> | ||
* 1st Line support | * 1st Line support | ||
https://dech-support.fzk.de/ws/overview.php | https://dech-support.fzk.de/ws/overview.php<br> | ||
handling of unassigned and opened tickets. | handling of unassigned and opened tickets.<br> | ||
*Communication | *Communication | ||
All 1st line + on-duty supporter contact: mailing list | All 1st line + on-duty supporter contact: mailing list<br> | ||
ngi-de-on-duty(AT)listserv.dfn.de(not yet active) | ngi-de-on-duty(AT)listserv.dfn.de(not yet active)<br> | ||
Handover on mailing list for communication between shifters | Handover on mailing list for communication between shifters<br> | ||
== Knowledge base == | == Knowledge base == |
Revision as of 12:07, 25 June 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
Team | Institution | Shifters |
---|---|---|
Team1 | DESY | Dmitry Ozerov, Christoph Wissing, Andreas Gellrich |
Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
Team3 | KIT | Dimitri Nilsen, Wen Mei |
Team4. | FZJ | Rebecca Breu, Christa Dohmen, Dietmar Koschmieder |
Team5 | LRZ | Florian Zrenner, Anton Frank |
Team6 | CSCS | Öttl Peter, Pablo Fernandez, Fotis Georgatos |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
Week | From | To | Team | Comment |
---|---|---|---|---|
20 | 17.05 | 23.05 | Team1. DESY | |
21 | 24.05 | 30.05 | Team2, FhG(ITWM+SCAI) | |
22 | 31.05 | 06.06 | Team3, KIT | |
23 | 07.06 | 13.06 | Team4, FZJ | |
24 | 14.06 | 20.06 | Team5, LRZ | |
25 | 21.06 | 27.06 | Team6, CSCS | |
26 | 28.06 | 04.07 | Team1. DESY | |
27 | 05.07 | 11.07 | Team2, FhG(ITWM+SCAI) | |
28 | 12.07 | 18.07 | Team3, KIT | |
29 | 19.07 | 25.07 | Team4, FZJ | |
30 | 26.07 | 01.08 | Team5, LRZ | |
31 | 02.08 | 09.08 | Team1, DESY | changed |
32 | 09.08 | 15.08 | Team6, CSCS | changed |
33 | 16.08 | 22.08 | Team2, FhG |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://dech-support.fzk.de/ws/overview.php
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list
ngi-de-on-duty(AT)listserv.dfn.de(not yet active)
Handover on mailing list for communication between shifters
Knowledge base
This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.
Documentation
- Operational Procedures
- Operational Documentation
- Dashboard How To
- Operational Documentation, EGEE(old)