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Difference between revisions of "MAN04 Tool Intervention Management"

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[[Category:Operations Manuals]]
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{| border="1"
{{DeprecatedAndMovedTo|new_location=https://docs.egi.eu/providers/operations-manuals/man04_tool_intervention_management}}
|-
| '''Title'''
| ''Management of central operational tool unscheduled downtimes''
|-
| '''Document link'''
| ''https://wiki.egi.eu/wiki/MAN03_Tool_Intervention_Management''
|-
| '''Last review'''
| [[User:Tferrari|Tferrari]] 13:55, 8 March 2011 (UTC)
|-
| '''Policy Group Acronym'''
| ''OMB''
|-
| '''Policy Group Name'''
| ''Operations Management Board''
|-
| '''Contact Person'''
| ''E. Imamagic''
|-
| '''Document Status'''
| ''draft''
|-
| '''Approved Date'''
| specify
|-
| '''Procedure Statement'''
| ''This manual provides information on how to manage central operational tool unscheduled downtimes.''
|-
|}


----
[[Category:Operations_Manuals]]
 
= Management of central operational tool unscheduled downtimes =
 
The purpose of this document is to describe the intervention in case of unscheduled failure of central operational tool.
 
= Scope =
 
This manual only applies to unscheduled downtimes of central operational tools. List of central operational tool
 
Scheduled downtimes are management according to existing procedures.
 
= Procedure =
 
In the following sections
 
== Short downtime ==
 
Description: Service fails and recovers before the administrator manages to react (e.g. short power or network outage).
 
Action: Administrator should enter UNSCHEDULED downtime to GOCDB with detailed description of
 
= Notification templates =
 
== 1. Service failure notification ==
 
== 2. Prolonged service failure notification ==
 
== 3. Service recovery notification without detailed information ==
 
== 4. Post mortem analysis ==
 
= Revision History =
<!-- to track changes introduced after the document is officially approved -->

Latest revision as of 10:55, 31 August 2021

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