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Instructions for centrally-provided services Service Providers

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Tools menu: • Main page • Instructions for developers • AAI Proxy • Accounting Portal • Accounting Repository • AppDB • ARGO • GGUS • GOCDB
• Message brokers • Licenses • OTAGs • Operations Portal • Perun • EGI Collaboration tools • LToS • EGI Workload Manager


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Container for instructions for EGI tools developers

General

  • name
  • provide support email
  • point a leader
  • EGI url
  • Register in GOC DB under Egi.eu NGI


Requirements gathering and testing

  • add category in requirements RT tracker and create RT dashboard
  • Test instance url


Monitoring

  • Ava/rel threshold defined with EGI Operations
  • Develope monitoring probe

Documentation

  • wiki page with Release schedule,  Release notes, Roadmap,  Related OLA, 

Support - incident handling

  • declare quality of support
  • Support is provided in following language: English
  • create GGUS SU
  • Monday and Friday
  • 8 h per day

Support is provided via the GGUS portal [GGUS], which is the single point of contact for infrastructure users to access the EGI Service Desk. The EGI Service Desk within GGUS is organized in Support Units. Every Support Unit is responsible for one or more services. The number and definition of the EGI Support Units in GGUS is not regulated by this OLA and can change at any time to fulfil the EGI Incident and Problem Management requirements.

Development

broadcast

Planed maintenance windows or interruptions

Downtime in GOC DB

To be communicated in a timely manner i.e. 24 hours before, to the Customer through the Broadcast Tool [BT]. Typical duration is up to 24 hours otherwise needs to be justified.

This manual provides information on how to manage central operational tool unscheduled downtimes.

https://wiki.egi.eu/wiki/MAN04_Tool_Intervention_Management

Security

The following rules for information security and data protection apply:
•    The Provider must define and abide by an information security and data
protection policy related to the service being provided.
•    This must meet all requirements of any relevant EGI policies or procedures [POL] and also must be compliant with the relevant national legislation.


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