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Difference between revisions of "Glossary V1"
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This page contains the latest version of EGI glossary terms (DRAFT PAGE). | This page contains the latest version of EGI glossary terms (DRAFT PAGE). | ||
{| width="100%" | Questions: Customer vs. User vs. End-user | ||
{| width="100%" border="1" cellpadding="3" cellspacing="0" class="wikitable sortable" | |||
|+ EGI Glossary - Latest Version | |+ EGI Glossary - Latest Version | ||
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! align="center" scope="col" | Abbr. | ! align="center" scope="col" | Abbr. | ||
! scope="col" | Definition | ! scope="col" | Definition | ||
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! scope="row" | IT Infrastructure/e-Infrastructure | |||
| | |||
| All of the hardware, software, networks, facilities, etc. that are required to develop, test, deliver, monitor, control or support | |||
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! scope="row" | Service | |||
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| Means of delivering value to customers by facilitating outcomes customers want to achieve withouth the ownership of specific costs and risks <meta charset="utf-8"></meta>(source: ITIL V3) | |||
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! scope="row" | IT Service | |||
| | |||
| A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer's Business Processses. An IT Service is made up from a combination of people, Processses and technologu and should be defined in a Service Level Agreement. (source: ITIL V3) | |||
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! scope="row" | [[#Resource_Centre|Resource Centre]] | ! scope="row" | [[#Resource_Centre|Resource Centre]] | ||
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=== <br> === | === <br> === | ||
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Revision as of 10:16, 10 June 2011
EGI Glossary V1 (draft)
This page contains the latest version of EGI glossary terms (DRAFT PAGE).
Questions: Customer vs. User vs. End-user
| Term | Abbr. | Definition |
|---|---|---|
| IT Infrastructure/e-Infrastructure | All of the hardware, software, networks, facilities, etc. that are required to develop, test, deliver, monitor, control or support | |
| Service | Means of delivering value to customers by facilitating outcomes customers want to achieve withouth the ownership of specific costs and risks <meta charset="utf-8"></meta>(source: ITIL V3) | |
| IT Service | A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer's Business Processses. An IT Service is made up from a combination of people, Processses and technologu and should be defined in a Service Level Agreement. (source: ITIL V3) | |
| Resource Centre | RC | The Resource Centre – also known as Site – is the smallest resource administration domain in EGI. It can be either localised or geographically distributed. It provides a minimum set of local or remote UMD-compliant capabilities necessary to make resources accessible to users. Access is granted by exposing common interfaces to users. |
| Certified Resource Centre | A Certified Resource Centre is a Resource Centre that conforms to the requirements specified in the "Resource Centre Registration and Certification Procedure" | |
| Resource Infrastructure Provider | ||