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GGUS:WNoDeS FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR WNoDeS SUPPORT UNIT
- Responsible Unit
- WNoDeS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the WNoDeS Support?
Support WNoDeS users in case of issues.
For which components does WNoDeS provide support?
wnodes_bait, wnodes_hypervisor, wnodes_nameserver, wnodes_site_specific, wnodes_manager, wnodes_utils.
Which quality of service (QoS) will you provide?
Who will assign tickets to WNoDeS Support?
EGI 2nd level user support (DMSU) or other EMI 3rd level SUs
Are tickets typically solved in WNoDeS Support or reassigned elsewhere?
EMI WNoDeS support team
Who is responsible for WNoDeS Support?
INFN CNAF
What documentation is available on WNoDeS Support?
System Guide, Test Plan. No specific support documentation is available.
What is the usual "Type of Issue" for the tickets of WNoDeS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WNoDeS team.
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