Difference between revisions of "GGUS:WMS FAQ"

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|purpose=  The purpose of the gLite WMS SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The gLite WMS SU will deal with problems concerning the WMS software. It does not cover issues regarding other components deployed in the WMS node (in this case the tickets will be reassigned to other SUs)  
 
|purpose=  The purpose of the gLite WMS SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The gLite WMS SU will deal with problems concerning the WMS software. It does not cover issues regarding other components deployed in the WMS node (in this case the tickets will be reassigned to other SUs)  
 
|components=The gLite WMS SU will deal with problems with the WMS gLite component (Workload Management System), also known as the Resource Broker. It does not cover issues concerning other components deployed in the WMS node and concerning the [[GGUS:GLite L&B FAQ|Logging and Bookkeeping service]].
 
|components=The gLite WMS SU will deal with problems with the WMS gLite component (Workload Management System), also known as the Resource Broker. It does not cover issues concerning other components deployed in the WMS node and concerning the [[GGUS:GLite L&B FAQ|Logging and Bookkeeping service]].
|responsible= The reference person is Marco Cecchi.
+
|responsible= Tickets are sent to a proper mailing list ( wms-support AT lists DOT infn DOT it) which include all WMS developers.  
 
|assigned by=A ticket is usually assigned to the gLite Workload support unit by TPM.
 
|assigned by=A ticket is usually assigned to the gLite Workload support unit by TPM.
|solved by=The gLite Workload supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
+
|solved by=The gLite WMS supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit (if the raised issue is not in the gLite WMS software).
 
|documentation= http://web.infn.it/gLiteWMS
 
|documentation= http://web.infn.it/gLiteWMS
 
|sortname=Glite wms
 
|sortname=Glite wms

Revision as of 10:43, 1 June 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR gLite WMS SUPPORT UNIT

Responsible Unit
gLite WMS
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the gLite WMS Support?

The purpose of the gLite WMS SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The gLite WMS SU will deal with problems concerning the WMS software. It does not cover issues regarding other components deployed in the WMS node (in this case the tickets will be reassigned to other SUs)

For which components does gLite WMS provide support?

The gLite WMS SU will deal with problems with the WMS gLite component (Workload Management System), also known as the Resource Broker. It does not cover issues concerning other components deployed in the WMS node and concerning the Logging and Bookkeeping service.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to gLite WMS Support?

A ticket is usually assigned to the gLite Workload support unit by TPM.

Are tickets typically solved in gLite WMS Support or reassigned elsewhere?

The gLite WMS supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit (if the raised issue is not in the gLite WMS software).

Who is responsible for gLite WMS Support?

Tickets are sent to a proper mailing list ( wms-support AT lists DOT infn DOT it) which include all WMS developers.

What documentation is available on gLite WMS Support?

http://web.infn.it/gLiteWMS

What is the usual "Type of Issue" for the tickets of gLite WMS?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the gLite WMS team.

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