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Difference between revisions of "GGUS:WMS FAQ"

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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= gLite WMS  
|Unit= WMS  
|Interface= H
|Interface= H
|Updated= 2010-02-10
|purpose=  The purpose of the WMS SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The WMS SU will deal with problems concerning the WMS software. It does not cover issues regarding other components deployed in the WMS node (in this case the tickets will be reassigned to other SUs)
|purpose=  The purpose of the gLite Workload SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations.
|components=The WMS SU will deal with problems with the WMS component (Workload Management System), also known as the Resource Broker. It does not cover issues concerning other components deployed in the WMS node and concerning the [[GGUS:GLite L&B FAQ|Logging and Bookkeeping service]].
|components=The gLite Workload SU will deal with problems with the WMS gLite component (Workload Management System), also known as the Resource Broker. It does not cover issues concerning [[GGUS:GLite L&B FAQ|Logging and Bookkeeping service]] and the LCG Resource Broker.
|service quality= [[FAQ_GGUS-QoS-Levels]]
|responsible= The reference person is Marco Cecchi.
|responsible= Tickets are sent to a proper mailing list ( wms-support AT lists DOT infn DOT it) which include all WMS developers.  
|assigned by=A ticket is usually assigned to the gLite Workload support unit by TPM.
|assigned by=A ticket is usually assigned to the Workload support unit by DMSU.
|solved by=The gLite Workload supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
|solved by=The WMS supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit (if the raised issue is not in the WMS software).
|documentation= http://web.infn.it/gLiteWMS
|documentation= http://web.infn.it/gLiteWMS
|sortname=Glite wms
|sortname=Wms
|type of issue=Computing Services
}}
}}
<!-- put the following lines above the }}
|components= For which components do you provide support?
|assigned by= Who will assign tickets to UNIT?
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere?
-->

Latest revision as of 09:19, 11 November 2015

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WMS SUPPORT UNIT

Responsible Unit
WMS
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WMS Support?

The purpose of the WMS SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The WMS SU will deal with problems concerning the WMS software. It does not cover issues regarding other components deployed in the WMS node (in this case the tickets will be reassigned to other SUs)

For which components does WMS provide support?

The WMS SU will deal with problems with the WMS component (Workload Management System), also known as the Resource Broker. It does not cover issues concerning other components deployed in the WMS node and concerning the Logging and Bookkeeping service.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to WMS Support?

A ticket is usually assigned to the Workload support unit by DMSU.

Are tickets typically solved in WMS Support or reassigned elsewhere?

The WMS supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit (if the raised issue is not in the WMS software).

Who is responsible for WMS Support?

Tickets are sent to a proper mailing list ( wms-support AT lists DOT infn DOT it) which include all WMS developers.

What documentation is available on WMS Support?

http://web.infn.it/gLiteWMS

What is the usual "Type of Issue" for the tickets of WMS?

Computing Services

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WMS team.

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