Difference between revisions of "GGUS:WLCG Squid Operations FAQ"

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Revision as of 09:17, 23 September 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WLCG Squid Operations SUPPORT UNIT

Responsible Unit
WLCG Squid Operations
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG Squid Operations Support?

For which components does WLCG Squid Operations provide support?

Which quality of service (QoS) will you provide?

Who will assign tickets to WLCG Squid Operations Support?

Are tickets typically solved in WLCG Squid Operations Support or reassigned elsewhere?

Who is responsible for WLCG Squid Operations Support?

What documentation is available on WLCG Squid Operations Support?

What is the usual "Type of Issue" for the tickets of WLCG Squid Operations?

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Squid Operations team.

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