Difference between revisions of "GGUS:WLCG Squid Operations FAQ"

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Revision as of 08:52, 23 September 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WLCG Frontier&Squid Operations SUPPORT UNIT

Responsible Unit
WLCG Frontier&Squid Operations
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG Frontier&Squid Operations Support?

For which components does WLCG Frontier&Squid Operations provide support?

Which quality of service (QoS) will you provide?

Who will assign tickets to WLCG Frontier&Squid Operations Support?

Are tickets typically solved in WLCG Frontier&Squid Operations Support or reassigned elsewhere?

Who is responsible for WLCG Frontier&Squid Operations Support?

What documentation is available on WLCG Frontier&Squid Operations Support?

What is the usual "Type of Issue" for the tickets of WLCG Frontier&Squid Operations?

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Frontier&Squid Operations team.

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