Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "GGUS:WLCG Squid Operations FAQ"

From EGIWiki
Jump to navigation Jump to search
 
(3 intermediate revisions by the same user not shown)
Line 2: Line 2:
|Unit= WLCG Squid Operations
|Unit= WLCG Squid Operations
|Interface= H
|Interface= H
|purpose=  
|purpose=To help grid site administrators with squid-related issues.
|components=
|components= squid, frontier-squid, squid monitoring
|service quality=
|service quality= [https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels#Medium_Level Medium]
|responsible=
|responsible= [mailto:wlcg-squid-ops@cern.ch wlcg-squid-ops@cern.ch] which is staffed by ATLAS and CMS
|assigned by=
|assigned by= Ticket submitters
|documentation=
|documentation= [https://twiki.cern.ch/twiki/bin/view/LCG/WLCGSquidRegistration WLCG Squid Registration page]
|type of issue=
|type of issue= Operations
|more= Submit a [https://ggus.eu?mode=ticket_submit GGUS ticket] and Assign to support unit WLCG Squid Operations
|sortname=WLCG squid operations
|sortname=WLCG squid operations
|solved by=
|solved by= Solved in WLCG Squid Operations Support.
|comments=
|comments=
}}
}}

Latest revision as of 16:05, 24 September 2019

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WLCG Squid Operations SUPPORT UNIT

Responsible Unit
WLCG Squid Operations
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG Squid Operations Support?

To help grid site administrators with squid-related issues.

For which components does WLCG Squid Operations provide support?

squid, frontier-squid, squid monitoring

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to WLCG Squid Operations Support?

Ticket submitters

Are tickets typically solved in WLCG Squid Operations Support or reassigned elsewhere?

Solved in WLCG Squid Operations Support.

Who is responsible for WLCG Squid Operations Support?

wlcg-squid-ops@cern.ch which is staffed by ATLAS and CMS

What documentation is available on WLCG Squid Operations Support?

WLCG Squid Registration page

What is the usual "Type of Issue" for the tickets of WLCG Squid Operations?

Operations

Comments

What if I have questions which are not dealt with by this FAQ?

Submit a GGUS ticket and Assign to support unit WLCG Squid Operations

Search