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Difference between revisions of "GGUS:WLCG Squid Operations FAQ"
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| Line 4: | Line 4: | ||
|purpose=To help grid site administrators with squid-related issues. | |purpose=To help grid site administrators with squid-related issues. | ||
|components= squid, frontier-squid, squid monitoring | |components= squid, frontier-squid, squid monitoring | ||
|service quality= First response | |service quality= First response within one business day. | ||
|responsible= wlcg-squid-ops@cern.ch | |responsible= wlcg-squid-ops@cern.ch | ||
|assigned by= Ticket submitters | |assigned by= Ticket submitters | ||
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|type of issue= Operations | |type of issue= Operations | ||
|sortname=WLCG squid operations | |sortname=WLCG squid operations | ||
|solved by= | |solved by= Solved in WLCG Squid Operations Support. | ||
|comments= | |comments= | ||
}} | }} | ||
Revision as of 23:09, 23 September 2019
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR WLCG Squid Operations SUPPORT UNIT
- Responsible Unit
- WLCG Squid Operations
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG Squid Operations Support?
To help grid site administrators with squid-related issues.
For which components does WLCG Squid Operations provide support?
squid, frontier-squid, squid monitoring
Which quality of service (QoS) will you provide?
First response within one business day.
Who will assign tickets to WLCG Squid Operations Support?
Ticket submitters
Are tickets typically solved in WLCG Squid Operations Support or reassigned elsewhere?
Solved in WLCG Squid Operations Support.
Who is responsible for WLCG Squid Operations Support?
wlcg-squid-ops@cern.ch
What documentation is available on WLCG Squid Operations Support?
https://twiki.cern.ch/twiki/bin/view/LCG/WLCGSquidRegistration
What is the usual "Type of Issue" for the tickets of WLCG Squid Operations?
Operations
Comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG Squid Operations team.
Search
- Please use this link to search inside the GGUS FAQ