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GGUS:WLCG SAM FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR WLCG SAM SUPPORT UNIT
- Responsible Unit
- WLCG SAM
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG SAM Support?
The support unit takes care of the tickets related to the current Service Availability Monitoring (SAM), and the old web interface ([1]). Note that this will be taken over by the WLCG Infrastructure Monitoring support unit
For which components does WLCG SAM provide support?
SAM
Which quality of service (QoS) will you provide?
Best Effort support
Who will assign tickets to WLCG SAM Support?
Tickets are usually assigned by the TPM
Are tickets typically solved in WLCG SAM Support or reassigned elsewhere?
Tickets are usually solved by the Unit
Who is responsible for WLCG SAM Support?
sam-support@cern.ch
What documentation is available on WLCG SAM Support?
What is the usual "Type of Issue" for the tickets of WLCG SAM?
Other
Comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG SAM team.
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