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GGUS:WLCG SAM FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WLCG SAM SUPPORT UNIT

Responsible Unit
WLCG SAM
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG SAM Support?

For which components does WLCG SAM provide support?

Which quality of service (QoS) will you provide?

n.a.

Who will assign tickets to WLCG SAM Support?

Tickets are usually assigned by the TPM

Are tickets typically solved in WLCG SAM Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for WLCG SAM Support?

What documentation is available on WLCG SAM Support?

What is the usual "Type of Issue" for the tickets of WLCG SAM?

Other

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG SAM team.

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