GGUS:WLCG Network Monitoring FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WLCG Network Monitoring SUPPORT UNIT

Responsible Unit
WLCG Network Monitoring
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG Network Monitoring Support?

For which components does WLCG Network Monitoring provide support?

Which quality of service (QoS) will you provide?

n.a.

Who will assign tickets to WLCG Network Monitoring Support?

Tickets are usually assigned by the TPM

Are tickets typically solved in WLCG Network Monitoring Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for WLCG Network Monitoring Support?

What documentation is available on WLCG Network Monitoring Support?

What is the usual "Type of Issue" for the tickets of WLCG Network Monitoring?

Other

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Network Monitoring team.

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