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Difference between revisions of "GGUS:WLCG Network Monitoring FAQ"

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|service quality= Best Effort
|service quality= Best Effort
|assigned by=Tickets are usually assigned by the TPM
|assigned by=Tickets are usually assigned by the TPM

Revision as of 22:11, 30 October 2018


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


Responsible Unit
WLCG Network Monitoring
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG Network Monitoring Support?

The WLCG Network Monitoring will gather statistics about network performance, aggregate them and display them. For any issues with perfSONAR, please use WLCG perfSONAR Monitoring SU.

For which components does WLCG Network Monitoring provide support?

Which quality of service (QoS) will you provide?

Best Effort

Who will assign tickets to WLCG Network Monitoring Support?

Tickets are usually assigned by the TPM

Are tickets typically solved in WLCG Network Monitoring Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for WLCG Network Monitoring Support?

What documentation is available on WLCG Network Monitoring Support?

What is the usual "Type of Issue" for the tickets of WLCG Network Monitoring?



What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Network Monitoring team.