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GGUS:WLCG HTTP Deployment Task Force FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WLCG HTTP Deployment Task Force SUPPORT UNIT

Responsible Unit
WLCG HTTP Deployment Task Force
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WLCG HTTP Deployment Task Force Support?

The purpose of the WLCG HTTP Deployment Task Force Support Unit is to handle issues related to the deployment of HTTP interfaces on WLCG storage systems, as overseen by the WLCG HTTP Deployment Task Force (TF). The members of the TF will monitor and evaluate the deployment of these interfaces and create tickets where appropriate to inform sites of the results of their tests. The SU will then help sites to pass the tests.

For which components does WLCG HTTP Deployment Task Force provide support?

The SU provides support for the activities of the WLCG HTTP Deployment Task Force. This will affect principally the storage systems and infrastructure monitoring.

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to WLCG HTTP Deployment Task Force Support?

In general, members of the SU will open tickets and assign them to sites. The SU exists to capture issues related to the activities of the TF, for example functioning of the tests, or when it is appropriate for the ticket to be reassigned to the submitter.

Are tickets typically solved in WLCG HTTP Deployment Task Force Support or reassigned elsewhere?

Tickets are solved either by this unit, by the sites affected, or by storage system developers.

Who is responsible for WLCG HTTP Deployment Task Force Support?

WLCG HTTP Deployment Task Force members

What documentation is available on WLCG HTTP Deployment Task Force Support?

https://twiki.cern.ch/twiki/bin/view/LCG/HTTPDeployment

What is the usual "Type of Issue" for the tickets of WLCG HTTP Deployment Task Force?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG HTTP Deployment Task Force team.

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