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Difference between revisions of "GGUS:WLCG HTTP Deployment Task Force FAQ"

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Revision as of 11:02, 3 November 2015

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR HTTP DeploymentTaskForce SUPPORT UNIT

Responsible Unit
HTTP DeploymentTaskForce
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the HTTP DeploymentTaskForce Support?

The purpose of the HTTP DeploymentTaskForce Support Unit is to handle issues related to the deployment of HTTP interfaces on WLCG storage systems, as overseen by the WLCG HTTP Deployment Task Force (TF). The members of the TF will monitor and evaluate the deployment of these interfaces and create tickets where appropriate to inform sites of the results of their tests. The SU will then help sites to pass the tests.

For which components does HTTP DeploymentTaskForce provide support?

The SU provides support for the activities of the WLCG HTTP Deployment Task Force. This will affect principally the storage systems and infrastructure monitoring.

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to HTTP DeploymentTaskForce Support?

In general, members of the SU will open tickets and assign them to sites. The SU exists to capture issues related to the activities of the TF, for example functioning of the tests, or when it is appropriate for the ticket to be reassigned to the submitter.

Are tickets typically solved in HTTP DeploymentTaskForce Support or reassigned elsewhere?

Tickets are solved either by this unit, by the sites affected, or by storage system developers.

Who is responsible for HTTP DeploymentTaskForce Support?

HTTP DeploymentTaskForce members

What documentation is available on HTTP DeploymentTaskForce Support?

https://twiki.cern.ch/twiki/bin/view/LCG/HTTPDeployment

What is the usual "Type of Issue" for the tickets of HTTP DeploymentTaskForce?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the HTTP DeploymentTaskForce team.

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