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Difference between revisions of "GGUS:WLCG HTTP Deployment Task Force FAQ"

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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= HTTP DeploymentTaskForce
|Unit= HTTP DeploymentTaskForce
|purpose=The purpose of the HTTP DeploymentTaskForce Support Unit is to handle issues related to ...
|purpose=The purpose of the HTTP DeploymentTaskForce Support Unit is to handle issues related to the deployment
of HTTP interfaces on WLCG storage systems, as overseen by the WLCG HTTP Deployment Task Force (TF).
The members of the TF will monitor and evaluate the
deployment of these interfaces and create tickets where appropriate to inform sites of the results
of these tests. The SU will then help sites to pass the tests.
    
    
|components=The SU provides support for the ...
|components=The SU provides support for the activities of the WLCG HTTP Deployment Task Force. This will
affect principally the storage systems and infrastructure monitoring.
    
    
|service quality=
|service quality=
     medium
     medium
|assigned by=
|assigned by=
     Usually TPM judging from ticket content or by ...
     In general, members of the SU will open tickets and assign them to sites. The SU exists to capture issues
related to the activities of the TF, for example functioning of the tests, or when it is appropriate for the
ticket to be reassigned to the submitter.
|solved by=
|solved by=
     Tickets are solved in this unit or bugs/issues are opened to the developers of the codes.
     Tickets are solved either by this unit, by the sites affected, or by storage system developers.
|responsible=
|responsible=
     HTTP DeploymentTaskForce members  
     HTTP DeploymentTaskForce members  

Revision as of 17:42, 29 October 2015

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR HTTP DeploymentTaskForce SUPPORT UNIT

Responsible Unit
HTTP DeploymentTaskForce
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the HTTP DeploymentTaskForce Support?

The purpose of the HTTP DeploymentTaskForce Support Unit is to handle issues related to the deployment of HTTP interfaces on WLCG storage systems, as overseen by the WLCG HTTP Deployment Task Force (TF). The members of the TF will monitor and evaluate the deployment of these interfaces and create tickets where appropriate to inform sites of the results of these tests. The SU will then help sites to pass the tests.

For which components does HTTP DeploymentTaskForce provide support?

The SU provides support for the activities of the WLCG HTTP Deployment Task Force. This will affect principally the storage systems and infrastructure monitoring.

Which quality of service (QoS) will you provide?

medium

Who will assign tickets to HTTP DeploymentTaskForce Support?

In general, members of the SU will open tickets and assign them to sites. The SU exists to capture issues related to the activities of the TF, for example functioning of the tests, or when it is appropriate for the ticket to be reassigned to the submitter.

Are tickets typically solved in HTTP DeploymentTaskForce Support or reassigned elsewhere?

Tickets are solved either by this unit, by the sites affected, or by storage system developers.

Who is responsible for HTTP DeploymentTaskForce Support?

HTTP DeploymentTaskForce members

What documentation is available on HTTP DeploymentTaskForce Support?

https://twiki.cern.ch/twiki/bin/view/LCG/HTTPDeployment

What is the usual "Type of Issue" for the tickets of HTTP DeploymentTaskForce?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the HTTP DeploymentTaskForce team.

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