Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "GGUS:Virtual Appliance Catalogue (AppDB) FAQ"

From EGIWiki
Jump to navigation Jump to search
 
(5 intermediate revisions by 3 users not shown)
Line 1: Line 1:
{{GGUS-FAQ
{{GGUS-FAQ
|Unit=AppDB  
|Unit=Virtual Appliance Catalogue (AppDB)
|Interface= H
|Interface= H
|Updated= 2011-03-10
|Updated= 2011-03-28
|purpose= The EGI Applications Database stores information about tailor-made computing tools for scientists to use, and about the programmers and scientists who developed them. The applications and tools filed in AppDB are finished products, ready to be used on the European Distributed Computing Infrastructure (DCI). Storing pre-made applications means that scientists don't have to spend research time developing their own software. Thus, by storing pre-made applications and tools, AppDB aims to avoid duplication of effort across the DCI user communities, and to inspire scientists less familiar with programming into using the European Distributed Computing Infrastructure.
|purpose= The EGI Applications Database stores information about tailor-made computing tools for scientists to use, and about the programmers and scientists who developed them. The applications and tools filed in AppDB are finished products, ready to be used on the European Distributed Computing Infrastructure (DCI). Storing pre-made applications means that scientists don't have to spend research time developing their own software. Thus, by storing pre-made applications and tools, AppDB aims to avoid duplication of effort across the DCI user communities, and to inspire scientists less familiar with programming into using the European Distributed Computing Infrastructure.
|components=Our team provide support about the [http://appdb.egi.eu/ AppDB] service and the [http://appdb.egi.eu/gadgets/editor AppDB Gadget & Editor] as well.
|components=Our team provide support about the [http://appdb.egi.eu/ AppDB] service and the [http://appdb.egi.eu/gadgets/editor AppDB Gadget & Editor] as well.
|service quality= [[FAQ_GGUS-QoS-Levels]]
|assigned by=Users questions and new feature requests are always welcome. Communication with our team could be realized using the [https://gus.fzk.de/pages/home.php GGUS system]. The correct routing of the related GGUS ticket should be of responsibility of TPM. An alternative way of reaching us, is by sending an email to appdb-support [at] hellasgrid [dot] gr.
|assigned by=Users questions and new feature requests are always welcome. Communication with our team could be realized using the [https://gus.fzk.de/pages/home.php GGUS system]. The correct routing of the related GGUS ticket should be of responsibility of TPM. An alternative way of reaching us, is by sending an email to appdb-support [at] hellasgrid [dot] gr.
|solved by=The tickets are typically solved by the AppDB support unit.
|solved by=The tickets are typically solved by the AppDB support unit.
|responsible=Marios Chatziangelou (Task Leader), William Vassilis Karageorgos, iasa.gr
|responsible=Marios Chatziangelou (Task Leader), William Vassilis Karageorgos, iasa.gr
|documentation= All information is available at the [http://appdb.egi.eu/ AppDB web site]. More specifically: [http://appdb.egi.eu/?p=about:usage Usage], [http://appdb.egi.eu/?p=about:faq FAQ], [http://appdb.egi.eu/?p=about:announce Announcements] and [http://appdb.egi.eu/?p=about:changelog Change Log]
|documentation= All information is available at the [http://appdb.egi.eu/ AppDB web site]. More specifically: [http://appdb.egi.eu/?p=about:usage Usage], [http://appdb.egi.eu/?p=about:faq FAQ], [http://appdb.egi.eu/?p=about:announce Announcements] and [http://appdb.egi.eu/?p=about:changelog Change Log]
|type of issue=Catalogue
|more=Your questions and new feature requests are always welcome through the [https://rt.egi.eu/ EGI RT system] (details: [[New Requirement Manual]]). For bug reports please open a {{GGUS ticket}}.
|more=Your questions and new feature requests are always welcome through the [https://rt.egi.eu/ EGI RT system] (details: [[New Requirement Manual]]). For bug reports please open a {{GGUS ticket}}.
|sortname=Virtualappliancecatalogueappdb
}}
}}
<!-- put the following lines above the }}
|components=For which components do you provide support?
|assigned by=Who will assign tickets to UNIT?
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
-->

Latest revision as of 13:15, 29 November 2019

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Virtual Appliance Catalogue (AppDB) SUPPORT UNIT

Responsible Unit
Virtual Appliance Catalogue (AppDB)
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Virtual Appliance Catalogue (AppDB) Support?

The EGI Applications Database stores information about tailor-made computing tools for scientists to use, and about the programmers and scientists who developed them. The applications and tools filed in AppDB are finished products, ready to be used on the European Distributed Computing Infrastructure (DCI). Storing pre-made applications means that scientists don't have to spend research time developing their own software. Thus, by storing pre-made applications and tools, AppDB aims to avoid duplication of effort across the DCI user communities, and to inspire scientists less familiar with programming into using the European Distributed Computing Infrastructure.

For which components does Virtual Appliance Catalogue (AppDB) provide support?

Our team provide support about the AppDB service and the AppDB Gadget & Editor as well.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to Virtual Appliance Catalogue (AppDB) Support?

Users questions and new feature requests are always welcome. Communication with our team could be realized using the GGUS system. The correct routing of the related GGUS ticket should be of responsibility of TPM. An alternative way of reaching us, is by sending an email to appdb-support [at] hellasgrid [dot] gr.

Are tickets typically solved in Virtual Appliance Catalogue (AppDB) Support or reassigned elsewhere?

The tickets are typically solved by the AppDB support unit.

Who is responsible for Virtual Appliance Catalogue (AppDB) Support?

Marios Chatziangelou (Task Leader), William Vassilis Karageorgos, iasa.gr

What documentation is available on Virtual Appliance Catalogue (AppDB) Support?

All information is available at the AppDB web site. More specifically: Usage, FAQ, Announcements and Change Log

What is the usual "Type of Issue" for the tickets of Virtual Appliance Catalogue (AppDB)?

Catalogue

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Your questions and new feature requests are always welcome through the EGI RT system (details: New Requirement Manual). For bug reports please open a GGUS ticket .

Search