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GGUS:VO Services FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR VO Services SUPPORT UNIT

Responsible Unit
VO Services
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the VO Services Support?

  • Guide VO managers during the whole process of start-up, management and operation of a VO, pointing out to tools, services, documentation and procedural guidelines to maximize the usage of the resources
  • Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
  • Provide consultancy and helpdesk service for VOs and VRCs
  • Collect requests of usage of EGI catch-all services and process them accordingly.
  • Collect incidents about the catch-all grid core services, this includes service myproxy.egi.eu operated by CESNET

For which components does VO Services provide support?

None in special, everything in general. The support unit intends to provide a transversal consultancy service to VO managers. This support units also processes requests from NGIs and VOs about usage of catch all services.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to VO Services Support?

VO managers or VO representatives can assign tickets to VO Services support unit through GGUS.

Are tickets typically solved in VO Services Support or reassigned elsewhere?

Depends on the exact issue. It could happen that VO Services Staff has the correct answer, or needs to ask for advice to other experts or even reassign the ticket to other support unit.

Who is responsible for VO Services Support?

EGI.eu Operations, who are responsible of coordinating support to existing VOs.

What documentation is available on VO Services Support?

What is the usual "Type of Issue" for the tickets of VO Services?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the VO Services team.

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