GGUS:VO Services FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR VO Services SUPPORT UNIT
- Responsible Unit
- VO Services
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the VO Services Support?
- Guide VO managers during the whole process of start-up, management and operation of a VO, pointing out to tools, services, documentation and procedural guidelines to maximize the usage of the resources
- Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
- Provide consultancy and helpdesk service for VOs and VRCs
For which components does VO Services provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to VO Services Support?
Who will assign tickets to UNIT?
Are tickets typically solved in VO Services Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for VO Services Support?
The EGI User Support Team working under task NA3.4 - "VO Technical Services".
What documentation is available on VO Services Support?
What is the usual "Type of Issue" for the tickets of VO Services?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the VO Services team.
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