Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "GGUS:VO Services FAQ"

From EGIWiki
Jump to navigation Jump to search
 
(7 intermediate revisions by 3 users not shown)
Line 1: Line 1:
'''VO Services'''
=== See ===
* decommission: https://rt.egi.eu/guest/Ticket/Display.html?id=7718
[[Category:FAQ Former support units (GGUS)]]
<!--
{{GGUS-FAQ
{{GGUS-FAQ
|Unit= VO Services
|Unit= VO Services
|Interface= H
|Interface= H
|Updated= 2011-03-30
|Updated= 2012-05-03
|purpose=
|purpose=
* Guide VO managers during the whole process of start-up, management and operation of a VO, pointing out to tools, services, documentation and procedural guidelines to maximize the usage of the resources
* Guide VO managers during the whole process of start-up, management and operation of a VO, pointing out to tools, services, documentation and procedural guidelines to maximize the usage of the resources
* Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
* Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
* Provide consultancy and helpdesk service for VOs and VRCs
* Provide consultancy and helpdesk service for VOs and VRCs
|components=None in special. The support unit intends to provide a transversal service to VO managers.
* Collect requests of usage of [[Catch_All_Grid_Core_Services|EGI catch-all services]] and process them accordingly.
|assigned by=VO managers
* Collect incidents about the catch-all grid core services, this includes service myproxy.egi.eu operated by CESNET
|components=None in special, everything in general. The support unit intends to provide a transversal consultancy service to VO managers. This support units also processes requests from NGIs and VOs about usage of catch all services.
|assigned by=VO managers or VO representatives can assign tickets to VO Services support unit through GGUS.
|solved by= Depends on the exact issue. It could happen that VO Services Staff has the correct answer, or needs to ask for advice to other experts or even reassign the ticket to other support unit.
|solved by= Depends on the exact issue. It could happen that VO Services Staff has the correct answer, or needs to ask for advice to other experts or even reassign the ticket to other support unit.
|responsible=The EGI User Support Team working under task [[TNA3.4 Technical Services|NA3.4 - "VO Technical Services"]].
|responsible=EGI.eu Operations, who are responsible of coordinating support to existing VOs.
|documentation=  
|documentation=  
* [[VO Services]]
* [[VO Services]]
* [[Catch_All_Grid_Core_Services|EGI catch-all services]]
* [[TNA3.4 Technical Services]]
* [[TNA3.4 Technical Services]]
|sortname=Vo services
|sortname=Vo services
}}
}}
-->

Latest revision as of 10:13, 9 December 2014