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Difference between revisions of "GGUS:VO Services FAQ"

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* Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
* Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
* Provide consultancy and helpdesk service for VOs and VRCs
* Provide consultancy and helpdesk service for VOs and VRCs
|components=For which components do you provide support?
|components=None in special. The support unit intends to provide a transversal service to VO managers.
|assigned by=VO managers
|assigned by=VO managers
|solved by=EGI VO Service staff. If necessary, and according to the exact issue, the ticket could reassigned to othet support units
|solved by= Depends on the exact issue. It could happen that VO Services Staff has the correct answer, or needs to ask for advice to other experts or even reassign the ticket to other support unit.
|responsible=The EGI User Support Team working under task [[TNA3.4 Technical Services|NA3.4 - "VO Technical Services"]].
|responsible=The EGI User Support Team working under task [[TNA3.4 Technical Services|NA3.4 - "VO Technical Services"]].
|documentation=  
|documentation=  
* [[VO_Services]]
* [[VO Services]]
* [[TNA3.4 Technical Services]]
* [[TNA3.4 Technical Services]]
|sortname=Vo services
|sortname=Vo services
}}
}}

Revision as of 15:56, 30 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR VO Services SUPPORT UNIT

Responsible Unit
VO Services
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the VO Services Support?

  • Guide VO managers during the whole process of start-up, management and operation of a VO, pointing out to tools, services, documentation and procedural guidelines to maximize the usage of the resources
  • Assist VO managers deploying technical services which may simplify their user community access to the infrastructure and promote collaboration within the VO.
  • Provide consultancy and helpdesk service for VOs and VRCs

For which components does VO Services provide support?

None in special. The support unit intends to provide a transversal service to VO managers.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to VO Services Support?

VO managers

Are tickets typically solved in VO Services Support or reassigned elsewhere?

Depends on the exact issue. It could happen that VO Services Staff has the correct answer, or needs to ask for advice to other experts or even reassign the ticket to other support unit.

Who is responsible for VO Services Support?

The EGI User Support Team working under task NA3.4 - "VO Technical Services".

What documentation is available on VO Services Support?

What is the usual "Type of Issue" for the tickets of VO Services?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the VO Services team.

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