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Difference between revisions of "GGUS:VO Biomed Dashboard Interface FAQ"

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[[Category:FAQ Interfaces (GGUS)]]
[[Category:FAQ Interfaces (GGUS)]]
<hr />'''FAQ for the Biomed VO dashboard interface'''
<hr />'''FAQ for the Biomed VO dashboard interface'''
; Updated: 2012-07-06


The content of this page has been moved to [[GGUS:VO_TEAM_Ticket_Interface_FAQ]]
<!--
=Purpose=
=Purpose=
This document describes the interface used by Biomed VO dashboard for submitting and updating team tickets in GGUS. <br>
This document describes the interface used by Biomed VO dashboard for submitting and updating team tickets in GGUS. <br>
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|-
|-
|GHD_Affected_Site    || Optional    || Site affected by the problem. Possible values are site names from GOCDB and OIMDB.
|GHD_Affected_Site    || Optional    || Site affected by the problem. Possible values are site names from GOCDB and OIMDB.
|-
|GHD_Responsible_Unit  || Optional    || Support unit in charge of the ticket. GGUS support units are listed at https://ggus-helmut.ggus.eu/pages/resp_unit_info.php.
|-
|-
|GHD_Assign_To        || Optional    || Add mail address for assigning a ticket to a dedicated person.
|GHD_Assign_To        || Optional    || Add mail address for assigning a ticket to a dedicated person.
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|GHD_Carbon_Copy      || Optional    || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter.
|GHD_Carbon_Copy      || Optional    || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter.
|-
|-
|GHD_VO_Specific      || Optional    || Flag indicating whether a problem is specific to a given VO or not. Possible values are "Yes" and "No". Defaults to "No".
|GHD_Detailed_Solution || Optional    || Solution text required if changing status to "solved" or "unsolved".
|-
|GHD_Involve       || Optional    || Mail addresses of people involved in ticket solution process.
|-
|GHD_Internal_Diary    || Optional    || Internal comment for support staffs only.
|-
|-
|GHD_Priority       || Optional    || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent".
|GHD_Priority       || Optional    || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent".
|-
|GHD_Subject          || Optional    || Ticket subject.
|-
|-
|GHD_Problem_Type      || Optional    || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other Services".
|GHD_Problem_Type      || Optional    || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other Services".
|-
|-
|GHD_Detailed_Solution || Optional    || Solution text required if changing status to "solved" or "unsolved".
|GHD_Public_Diary      || Optional    || Public comment that will trigger a notification to the ticket submitter.
|-
|-
|GHD_Public_Diary      || Optional    || Public comment that will trigger a notification to the ticket submitter.
|GHD_Responsible_Unit  || Optional    || Support unit in charge of the ticket. GGUS support units are listed at https://ggus.eu/pages/resp_unit_info.php.
|-
|-
|GHD_Internal_Diary    || Optional    || Internal comment for support staffs only.
|GHD_Soap_Client_Data  || Optional    || Hidden free text field for keeping soap client data.
|-
|-
|GHD_Status            || Optional    || Ticket status. Possible status values are listed here: [[GGUS:Status_Values]]
|GHD_Status            || Optional    || Ticket status. Possible status values are listed here: [[GGUS:Status_Values]]
|-
|GHD_Subject          || Optional    || Ticket subject.
|-
|GHD_VO_Specific      || Optional    || Flag indicating whether a problem is specific to a given VO or not. Possible values are "Yes" and "No". Defaults to "No".
|}
|}


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* GHD_Affected_Site
* GHD_Affected_Site
* GHD_Affected_VO
* GHD_Affected_VO
* GHD_Assign_To
* GHD_Carbon_Copy
* GHD_Carbon_Copy
* GHD_Assign_To
* GHD_Modified_Date
* GHD_Create_Date
* GHD_Create_Date
* GHD_Description
* GHD_Detailed_Solution
* GHD_Detailed_Solution
* GHD_Description
* GHD_Public_Diary
* GHD_Internal_Diary
* GHD_Internal_Diary
* GHD_Status
* GHD_Involve
* GHD_VO_Specific
* GHD_Last_Login
* GHD_Last_Modifier
* GHD_Last_Modifier
* GHD_Meta_Status
* GHD_Modified_Date
* GHD_Priority
* GHD_Priority
* GHD_Problem_Type
* GHD_Public_Diary
* GHD_Responsible_Unit
* GHD_Soap_Client_Data
* GHD_Status
* GHD_Subject
* GHD_Subject
* GHD_Problem_Type
* GHD_Submitter
* GHD_VO_Specific




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* GHD_Affected_Site
* GHD_Affected_Site
* GHD_Affected_VO
* GHD_Affected_VO
* GHD_Last_Modifier
* GHD_Modified_Date
* GHD_Modified_Date
* GHD_Priority
* GHD_Problem_Type
* GHD_Request_ID
* GHD_Responsible_Unit
* GHD_Status
* GHD_Status
* GHD_VO_Specific
* GHD_VO_Specific
* GHD_Last_Modifier
* GHD_Priority
* GHD_Subject
* GHD_Subject
* GHD_Problem_Type
 
* GHD_Request_ID
-->


=  What if I have questions which are not dealt with by this FAQ? =
=  What if I have questions which are not dealt with by this FAQ? =
Open a {{GGUS ticket}} indicating that it should be directed at the GGUS team.
Open a [https://ggus.eu/pages/ticket.php GGUS ticket] indicating that it should be directed at the GGUS team.
{{GGUS search}}
{{GGUS search}}

Latest revision as of 09:02, 24 July 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Biomed VO dashboard interface

The content of this page has been moved to GGUS:VO_TEAM_Ticket_Interface_FAQ

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the GGUS team.

Search