Difference between revisions of "GGUS:VO Biomed Dashboard Interface FAQ"
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[[Category:FAQ Interfaces (GGUS)]] | [[Category:FAQ Interfaces (GGUS)]] | ||
<hr />'''FAQ for the Biomed VO dashboard interface''' | <hr />'''FAQ for the Biomed VO dashboard interface''' | ||
The content of this page has been moved to [[GGUS:VO_TEAM_Ticket_Interface_FAQ]] | |||
<!-- | |||
=Purpose= | =Purpose= | ||
This document describes the interface used by Biomed VO dashboard for submitting and updating team tickets in GGUS. <br> | This document describes the interface used by Biomed VO dashboard for submitting and updating team tickets in GGUS. <br> | ||
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{|border="1" | {|border="1" | ||
! XML element !! Mode !! Comments | ! XML element !! Mode !! Comments | ||
|- | |- | ||
|GHD_Affected_VO || '''Mandatory''' || VO affected by the problem. Please set to "biomed". | |GHD_Affected_VO || '''Mandatory''' || VO affected by the problem. Please set to "biomed". | ||
|- | |- | ||
|GHD_E_Mail || '''Mandatory'''|| Mail address of ticket submitter. | |GHD_E_Mail || '''Mandatory'''|| Mail address of ticket submitter. | ||
|- | |- | ||
|GHD_Last_Login || '''Mandatory'''|| Account used by the SOAP client. | |GHD_Last_Login || '''Mandatory'''|| Account used by the SOAP client. | ||
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|- | |- | ||
|GHD_Cert_DN || '''Mandatory'''|| DN string of the certificate used by the ticket submitter | |GHD_Cert_DN || '''Mandatory'''|| DN string of the certificate used by the ticket submitter | ||
|- | |- | ||
|GHD_Notification_Recipients || '''Mandatory'''|| Manages whether only the submitter or the whole team should be notified on ticket updates. Please provide value "Team". Defaults to "Submitter". | |GHD_Notification_Recipients || '''Mandatory'''|| Manages whether only the submitter or the whole team should be notified on ticket updates. Please provide value "Team". Defaults to "Submitter". | ||
|- | |- | ||
|GHD_Subject || '''Mandatory'''|| Ticket subject. | |GHD_Subject || '''Mandatory'''|| Ticket subject. | ||
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|GHD_Ticket_Update_Mode || '''Mandatory'''|| Manages who will be able to update the ticket. Please provide value "Team". Defaults to "Submitter". | |GHD_Ticket_Update_Mode || '''Mandatory'''|| Manages who will be able to update the ticket. Please provide value "Team". Defaults to "Submitter". | ||
|- | |- | ||
| | |GHD_Affected_Site || Optional || Site affected by the problem. Possible values are site names from GOCDB and OIMDB. | ||
|- | |||
|GHD_Carbon_Copy || Optional || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter. | |||
|- | |||
|GHD_Date_Time_Prob || Optional || Date and time the problem occurred. Please use format YYYY-MM-DD hh:mm:ss. Defaults to the submit time. | |||
|- | |||
|GHD_Description || Optional || Detailed description of the problem.Length is up to 4000 chars. | |||
|- | |||
|GHD_Involve || Optional || Mail addresses of people involved in ticket solution process. | |||
|- | |||
|GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | |||
|- | |||
|GHD_Problem_Type || Optional || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other". | |||
|- | |||
|GHD_Routing_Type || Optional || Manages whether the ticket will be routed to an NGI/ROC directly or to TPM. Please provide value "SITE/ROC" for bypassing the TPM. Defaults to "TPM". | |||
|- | |||
|GHD_Soap_Client_Data || Optional || Hidden free text field for keeping soap client data. | |||
|- | |||
|GHD_Submitter || Optional || Name of ticket submitter. | |||
|- | |- | ||
|GHD_User_Notification || Optional || Manages the submitter notifications. Possible values are "Solution", "Every Change" and "Never". Defaults to "Solution". | |GHD_User_Notification || Optional || Manages the submitter notifications. Possible values are "Solution", "Every Change" and "Never". Defaults to "Solution". | ||
|- | |- | ||
| | |GHD_VO_Specific || Optional || Flag indicating whether a problem is specific to a given VO or not. Possible values are "Yes" and "No". Defaults to "No". | ||
|} | |} | ||
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{|border="1" | {|border="1" | ||
! XML element !! Mode !! Comments | ! XML element !! Mode !! Comments | ||
|- | |||
|GHD_Last_Login || '''Mandatory'''|| Account used by the SOAP client. | |||
|- | |||
|GHD_Last_Modifier || '''Mandatory'''|| Name of the person who did the last ticket update. | |||
|- | |||
|GHD_Request_ID || '''Mandatory'''|| GGUS ticket ID. | |||
|- | |- | ||
|GHD_Affected_Site || Optional || Site affected by the problem. Possible values are site names from GOCDB and OIMDB. | |GHD_Affected_Site || Optional || Site affected by the problem. Possible values are site names from GOCDB and OIMDB. | ||
|- | |- | ||
|GHD_Assign_To || Optional || Add mail address for assigning a ticket to a dedicated person. | |GHD_Assign_To || Optional || Add mail address for assigning a ticket to a dedicated person. | ||
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|GHD_Carbon_Copy || Optional || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter. | |GHD_Carbon_Copy || Optional || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter. | ||
|- | |- | ||
| | |GHD_Detailed_Solution || Optional || Solution text required if changing status to "solved" or "unsolved". | ||
|- | |- | ||
| | |GHD_Involve || Optional || Mail addresses of people involved in ticket solution process. | ||
|- | |- | ||
| | |GHD_Internal_Diary || Optional || Internal comment for support staffs only. | ||
|- | |- | ||
|GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | |GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | ||
|- | |- | ||
| | |GHD_Problem_Type || Optional || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other Services". | ||
|- | |- | ||
| | |GHD_Public_Diary || Optional || Public comment that will trigger a notification to the ticket submitter. | ||
|- | |- | ||
| | |GHD_Responsible_Unit || Optional || Support unit in charge of the ticket. GGUS support units are listed at https://ggus.eu/pages/resp_unit_info.php. | ||
|- | |- | ||
| | |GHD_Soap_Client_Data || Optional || Hidden free text field for keeping soap client data. | ||
|- | |- | ||
| | |GHD_Status || Optional || Ticket status. Possible status values are listed here: [[GGUS:Status_Values]] | ||
|- | |- | ||
| | |GHD_Subject || Optional || Ticket subject. | ||
|- | |- | ||
| | |GHD_VO_Specific || Optional || Flag indicating whether a problem is specific to a given VO or not. Possible values are "Yes" and "No". Defaults to "No". | ||
|} | |} | ||
===Output values=== | ===Output values=== | ||
In case of success this operation will return the ticket ID used for calling the OpModifyTeam operation. | In case of success this operation will return the ticket ID used for calling the OpModifyTeam operation. | ||
==OpGetTeam== | ==OpGetTeam== | ||
This operation is being used for getting the data of a team ticket searching by ticket ID. The result gives the fields like listed | This operation is being used for getting the data of a team ticket searching by ticket ID. The result gives the fields like listed below. | ||
===Input values=== | |||
* GHD_Request_ID | |||
===Output values=== | |||
* GHD_Affected_Site | |||
* GHD_Affected_VO | |||
* GHD_Assign_To | |||
* GHD_Carbon_Copy | |||
* GHD_Create_Date | |||
* GHD_Description | |||
* GHD_Detailed_Solution | |||
* GHD_Internal_Diary | |||
* GHD_Involve | |||
* GHD_Last_Modifier | |||
* GHD_Meta_Status | |||
* GHD_Modified_Date | |||
* GHD_Priority | |||
* GHD_Problem_Type | |||
* GHD_Public_Diary | |||
* GHD_Responsible_Unit | |||
* GHD_Soap_Client_Data | |||
* GHD_Status | |||
* GHD_Subject | |||
* GHD_Submitter | |||
* GHD_VO_Specific | |||
==OpGetListTeam== | ==OpGetListTeam== | ||
This operation is being used for getting | This operation is being used for getting all records of type "TEAM" affecting VO "biomed". The result is limited to the latest 500 records. <br> | ||
===Input values=== | |||
None. | |||
===Output values=== | |||
The result gives a couple of basic fields for getting an idea about what each ticket is related to. For getting details an OpGetTeam operation should be executed. | |||
* GHD_Affected_Site | |||
* GHD_Affected_VO | |||
* GHD_Last_Modifier | |||
* GHD_Modified_Date | |||
* GHD_Priority | |||
* GHD_Problem_Type | |||
* GHD_Request_ID | |||
* GHD_Responsible_Unit | |||
* GHD_Status | |||
* GHD_VO_Specific | |||
* GHD_Subject | |||
--> | |||
= What if I have questions which are not dealt with by this FAQ? = | |||
Open a | Open a [https://ggus.eu/pages/ticket.php GGUS ticket] indicating that it should be directed at the GGUS team. | ||
{{GGUS search}} | {{GGUS search}} |
Latest revision as of 09:02, 24 July 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Biomed VO dashboard interface
The content of this page has been moved to GGUS:VO_TEAM_Ticket_Interface_FAQ
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the GGUS team.
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