GGUS:VOMS FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR VOMS SUPPORT UNIT

Responsible Unit
VOMS
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the VOMS Support?

The purpose of the VOMS SU is handle tickets assigned to it through the EGEE GGUS system. These tickets can originate from a user or from operations.

For which components does VOMS provide support?

The VOMS SU will deal with problems concerning these issues:

  • abnormal functioning of voms client tools (voms-proxy-init, voms-proxy-info, voms-proxy-destroy, voms-proxy-list);
  • abnormal functioning of voms server.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to VOMS Support?

A ticket is usually assigned to the VOMS support unit by TPM.

Are tickets typically solved in VOMS Support or reassigned elsewhere?

The VOMS supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

  • NOTE: In case of mis-configuration problems, the SU will indicate the proper configuration, but NOT apply it. In this case, the ticket will be reassigned to the configuration SU.

Who is responsible for VOMS Support?

The persons responsible for VOMS are: Vincenzo Ciaschini, Valerio Venturi.

What documentation is available on VOMS Support?

n/a

What is the usual "Type of Issue" for the tickets of VOMS?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the VOMS team.

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