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Difference between revisions of "GGUS:VOMS FAQ"
| Line 7: | Line 7: | ||
* abnormal functioning of voms client tools (voms-proxy-init, voms-proxy-info, voms-proxy-destroy, voms-proxy-list); | * abnormal functioning of voms client tools (voms-proxy-init, voms-proxy-info, voms-proxy-destroy, voms-proxy-list); | ||
* abnormal functioning of voms server. | * abnormal functioning of voms server. | ||
|service quality= Medium | |||
|assigned by=A ticket is usually assigned to the VOMS support unit by TPM. | |assigned by=A ticket is usually assigned to the VOMS support unit by TPM. | ||
|solved by=The VOMS supporters either resolve the matter and solve the ticket or they assign the ticket to | |solved by=The VOMS supporters either resolve the matter and solve the ticket or they assign the ticket to | ||
Revision as of 15:44, 24 July 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR VOMS SUPPORT UNIT
- Responsible Unit
- VOMS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the VOMS Support?
The purpose of the VOMS SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations.
For which components does VOMS provide support?
The VOMS SU will deal with problems concerning these issues:
- abnormal functioning of voms client tools (voms-proxy-init, voms-proxy-info, voms-proxy-destroy, voms-proxy-list);
- abnormal functioning of voms server.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to VOMS Support?
A ticket is usually assigned to the VOMS support unit by TPM.
Are tickets typically solved in VOMS Support or reassigned elsewhere?
The VOMS supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for VOMS Support?
The persons responsible for VOMS are: Andrea Ceccanti.
What documentation is available on VOMS Support?
n/a
What is the usual "Type of Issue" for the tickets of VOMS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the VOMS team.
Search
- Please use this link to search inside the GGUS FAQ