Difference between revisions of "GGUS:UNICORE-Client FAQ"
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|purpose= Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Client. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing. | |purpose= Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Client. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing. | ||
|components=UNICORE-Client | |components=UNICORE-Client | ||
|service quality= | |service quality= [[FAQ_GGUS-QoS-Levels]] | ||
|responsible=EMI user support team for UNICORE | |responsible=EMI user support team for UNICORE | ||
|assigned by=It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit | |assigned by=It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit |
Revision as of 09:49, 15 January 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR UNICORE-Client SUPPORT UNIT
- Responsible Unit
- UNICORE-Client
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the UNICORE-Client Support?
Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Client. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.
For which components does UNICORE-Client provide support?
UNICORE-Client
Which quality of service (QoS) will you provide?
Who will assign tickets to UNICORE-Client Support?
It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit
Are tickets typically solved in UNICORE-Client Support or reassigned elsewhere?
The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker.
Who is responsible for UNICORE-Client Support?
EMI user support team for UNICORE
What documentation is available on UNICORE-Client Support?
- UNICORE documention http://www.unicore.eu/documentation/
- EMI wiki https://twiki.cern.ch/twiki/bin/view/EMI/WebHome
What is the usual "Type of Issue" for the tickets of UNICORE-Client?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UNICORE-Client team.
Search
- Please use this link to search inside the GGUS FAQ