Difference between revisions of "GGUS:UNICORE-Client FAQ"

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|purpose= Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Client. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.
 
|purpose= Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Client. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.
 
|components=UNICORE-Client
 
|components=UNICORE-Client
 +
|service quality= Medium
 
|responsible=EMI user support team for UNICORE
 
|responsible=EMI user support team for UNICORE
 
|assigned by=It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit
 
|assigned by=It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit

Revision as of 15:43, 24 July 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR UNICORE-Client SUPPORT UNIT

Responsible Unit
UNICORE-Client
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the UNICORE-Client Support?

Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Client. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.

For which components does UNICORE-Client provide support?

UNICORE-Client

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to UNICORE-Client Support?

It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit

Are tickets typically solved in UNICORE-Client Support or reassigned elsewhere?

The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker.

Who is responsible for UNICORE-Client Support?

EMI user support team for UNICORE

What documentation is available on UNICORE-Client Support?

What is the usual "Type of Issue" for the tickets of UNICORE-Client?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the UNICORE-Client team.

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See also