GGUS:UMD/CMD Quality Assurance FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR UMD/CMD Quality Assurance SUPPORT UNIT
- Responsible Unit
- UMD/CMD Quality Assurance
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the UMD/CMD Quality Assurance Support?
This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).
For which components does UMD/CMD Quality Assurance provide support?
This unit provides support for the following services:
- EGI Quality Assurance
Which quality of service (QoS) will you provide?
Who will assign tickets to UMD/CMD Quality Assurance Support?
Are tickets typically solved in UMD/CMD Quality Assurance Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with EGI Software Provisioning
Who is responsible for UMD/CMD Quality Assurance Support?
What documentation is available on UMD/CMD Quality Assurance Support?
What is the usual "Type of Issue" for the tickets of UMD/CMD Quality Assurance?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UMD/CMD Quality Assurance team.
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