GGUS:UMD/CMD Quality Assurance FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI UMD Quality Assurance SUPPORT UNIT
- Responsible Unit
- EGI UMD Quality Assurance
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI UMD Quality Assurance Support?
This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).
For which components does EGI UMD Quality Assurance provide support?
This unit provides support for the following services:
- EGI Quality Assurance
Which quality of service (QoS) will you provide?
Who will assign tickets to EGI UMD Quality Assurance Support?
TPM
Are tickets typically solved in EGI UMD Quality Assurance Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with EGI Software Provisioning
Who is responsible for EGI UMD Quality Assurance Support?
IBERGRID
What documentation is available on EGI UMD Quality Assurance Support?
What is the usual "Type of Issue" for the tickets of EGI UMD Quality Assurance?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI UMD Quality Assurance team.
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