Difference between revisions of "GGUS:UMD/CMD Quality Assurance FAQ"

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{{GGUS-FAQ
 
{{GGUS-FAQ
|Unit= EGI UMD Quality Assurance
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|Unit= UMD/CMD Quality Assurance
 
|Interface= H
 
|Interface= H
 
|purpose= This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria
 
|purpose= This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria
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|responsible= IBERGRID
 
|responsible= IBERGRID
 
|documentation= [[EGI Quality Assurance]]
 
|documentation= [[EGI Quality Assurance]]
|sortname=EGI UMD Quality Assurance
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|sortname=umdcmdqualityassurance
 
|assigned by= TPM
 
|assigned by= TPM
 
|solved by= Most tickets are handled internally or in co-operation with EGI Software Provisioning
 
|solved by= Most tickets are handled internally or in co-operation with EGI Software Provisioning
 
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Revision as of 13:51, 29 November 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR UMD/CMD Quality Assurance SUPPORT UNIT

Responsible Unit
UMD/CMD Quality Assurance
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the UMD/CMD Quality Assurance Support?

This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).

For which components does UMD/CMD Quality Assurance provide support?

This unit provides support for the following services:

  • EGI Quality Assurance

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to UMD/CMD Quality Assurance Support?

TPM

Are tickets typically solved in UMD/CMD Quality Assurance Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with EGI Software Provisioning

Who is responsible for UMD/CMD Quality Assurance Support?

IBERGRID

What documentation is available on UMD/CMD Quality Assurance Support?

EGI Quality Assurance

What is the usual "Type of Issue" for the tickets of UMD/CMD Quality Assurance?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the UMD/CMD Quality Assurance team.

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