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Difference between revisions of "GGUS:UMD/CMD Quality Assurance FAQ"

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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= EGI UMD Quality Assurance
|Unit= UMD/CMD Quality Assurance
|Interface= H
|Interface= H
|purpose= This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria
|purpose= This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria
Line 9: Line 9:
|responsible= IBERGRID
|responsible= IBERGRID
|documentation= [[EGI Quality Assurance]]
|documentation= [[EGI Quality Assurance]]
|sortname=EGI UMD Quality Assurance
|sortname=umdcmdqualityassurance
|assigned by= TPM
|assigned by= TPM
|solved by= Most tickets are handled internally or in co-operation with EGI Software Provisioning
|solved by= Most tickets are handled internally or in co-operation with EGI Software Provisioning
}}
}}

Revision as of 12:51, 29 November 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR UMD/CMD Quality Assurance SUPPORT UNIT

Responsible Unit
UMD/CMD Quality Assurance
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the UMD/CMD Quality Assurance Support?

This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).

For which components does UMD/CMD Quality Assurance provide support?

This unit provides support for the following services:

  • EGI Quality Assurance

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to UMD/CMD Quality Assurance Support?

TPM

Are tickets typically solved in UMD/CMD Quality Assurance Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with EGI Software Provisioning

Who is responsible for UMD/CMD Quality Assurance Support?

IBERGRID

What documentation is available on UMD/CMD Quality Assurance Support?

EGI Quality Assurance

What is the usual "Type of Issue" for the tickets of UMD/CMD Quality Assurance?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the UMD/CMD Quality Assurance team.

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