Difference between revisions of "GGUS:UMD/CMD Quality Assurance FAQ"

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI UMD Quality Assurance SUPPORT UNIT

Responsible Unit
EGI UMD Quality Assurance
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI UMD Quality Assurance Support?

This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).

For which components does EGI UMD Quality Assurance provide support?

This unit provides support for the following services:

  • EGI Quality Assurance

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to EGI UMD Quality Assurance Support?

TPM

Are tickets typically solved in EGI UMD Quality Assurance Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with EGI Software Provisioning

Who is responsible for EGI UMD Quality Assurance Support?

IBERGRID

What documentation is available on EGI UMD Quality Assurance Support?

EGI Quality Assurance

What is the usual "Type of Issue" for the tickets of EGI UMD Quality Assurance?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI UMD Quality Assurance team.

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