The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
GGUS:UCST FAQ
Jump to navigation
Jump to search
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR UCST SUPPORT UNIT
- Responsible Unit
- UCST
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the UCST Support?
- To capture the requirements and needs of large, multi-national user communities and match these with the services provided by NGI User Support Teams.
- To mobilise NGI support persons for the benefit of user communities. Related support unit is the NUST (NGI User Support Teams) that includes delegates from NGIs.
For which components does UCST provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to UCST Support?
unknown
Are tickets typically solved in UCST Support or reassigned elsewhere?
unknown
Who is responsible for UCST Support?
EGI.eu User Community Support Team
What documentation is available on UCST Support?
What is the usual "Type of Issue" for the tickets of UCST?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UCST team.
Search
- Please use this link to search inside the GGUS FAQ