GGUS:Torque Utils FAQ
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FAQ FOR Torque Utils SUPPORT UNIT
- Responsible Unit
- Torque Utils
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Torque Utils Support?
The Torque Utils Support Unit (SU) is a 3rd level SU, about integrating Torque Utils with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). The gLite Torque Utils SU will not build and package new releases of gLite Torque Utils/PBS neither will it fix bugs in Torque Utils /PBS.
For which components does Torque Utils provide support?
It provides support for usage of Torque Utils from the Grid, i.e. PBS/Torque Utils info providers and YAIM configuration.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Torque Utils Support?
By assignment within GGUS from the DMSU.
Are tickets typically solved in Torque Utils Support or reassigned elsewhere?
unknown
Who is responsible for Torque Utils Support?
unknown
What documentation is available on Torque Utils Support?
https://twiki.cern.ch/twiki/bin/view/EGEE/BatchSystems
What is the usual "Type of Issue" for the tickets of Torque Utils?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Torque Utils team.
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