GGUS:Ticket monitoring

From EGIWiki
Revision as of 11:09, 2 July 2012 by Wbuehler (talk | contribs) (Created page with "{{GGUS-header|GGUS ticket monitoring}} GGUS ticket monitoring and follow up after July 1st 2012. == Rules == * Rules will be generated from the ideas below. == Ideas == === C...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
GGUS-logo.jpg


GGUS wiki / GGUS Documentation


GGUS ticket monitoring



GGUS ticket monitoring and follow up after July 1st 2012.

Rules

  • Rules will be generated from the ideas below.


Ideas

Closing old tickets

  • A ticket opened before July 1st 2012 and being untouched for XX days.
    1. will be put in status "waiting for reply" to see, if the ticket opener still needs help.
    2. when the ticket opener replies in YY days:
      1. TPM will contact the SU about the ticket.
      2. if not, the ticket will be closed. The user can verify or reopen the ticket afterwards.