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Difference between revisions of "GGUS:Ticket monitoring"
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== Operations Tickets == | == Operations Tickets == | ||
Operations tickets are submitted via the operations portal. They have ticket type '''OPS'''. Monitoring of '''OPS''' tickets is done by the COD team. | Operations tickets are submitted via the operations portal. They have ticket type '''OPS'''. <br> | ||
Monitoring of '''OPS''' tickets is done by the COD team. | |||
== Middleware Tickets == | == Middleware Tickets == | ||
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== Other Tickets == | == Other Tickets == | ||
The monitoring process is documented in [[File:Other_Tickets.pdf]] | The monitoring process for non-operations and non-middleware tickets is documented in [[File:Other_Tickets.pdf]] | ||
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Revision as of 16:04, 7 February 2013
GGUS wiki / GGUS Documentation
GGUS ticket monitoring
This page is in draft version!
Ticket Monitoring Dashboard
For easier triage of critical tickets a dashboard was implemented. This dashboard is linked from the "GGUS tools/reports" section with label "Monitor" on GGUS Home.
Operations Tickets
Operations tickets are submitted via the operations portal. They have ticket type OPS.
Monitoring of OPS tickets is done by the COD team.
Middleware Tickets
- Please see EGI_DMSU_Ticket_Followup before taking any action.
- Useful information available on UMD Dashboard
Other Tickets
The monitoring process for non-operations and non-middleware tickets is documented in File:Other Tickets.pdf