Difference between revisions of "GGUS:Ticket monitoring"

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== Operations Tickets ==
 
== Operations Tickets ==
Operations tickets are submitted via the operations portal. They have ticket type '''OPS'''. Monitoring of '''OPS''' tickets is done by the COD team.
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Operations tickets are submitted via the operations portal. They have ticket type '''OPS'''. <br>
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Monitoring of '''OPS''' tickets is done by the COD team.
  
 
== Middleware Tickets ==
 
== Middleware Tickets ==
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== Other Tickets ==
 
== Other Tickets ==
The monitoring process is documented in [[File:Other_Tickets.pdf]]  
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The monitoring process for non-operations and non-middleware tickets is documented in [[File:Other_Tickets.pdf]]  
  
 
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Revision as of 15:04, 7 February 2013

GGUS-logo.jpg


GGUS wiki / GGUS Documentation


GGUS ticket monitoring


This page is in draft version!

Ticket Monitoring Dashboard

For easier triage of critical tickets a dashboard was implemented. This dashboard is linked from the "GGUS tools/reports" section with label "Monitor" on GGUS Home.

Operations Tickets

Operations tickets are submitted via the operations portal. They have ticket type OPS.
Monitoring of OPS tickets is done by the COD team.

Middleware Tickets

Other Tickets

The monitoring process for non-operations and non-middleware tickets is documented in File:Other Tickets.pdf