Difference between revisions of "GGUS:Ticket monitoring"

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{{GGUS-header|GGUS ticket monitoring}}
 
{{GGUS-header|GGUS ticket monitoring}}
 
<span style="color:red">This page is in draft version!</span> <br><br>
 
<span style="color:red">This page is in draft version!</span> <br><br>
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= Ticket Monitoring Dashboard =
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For easier triage of critical tickets a [https://ggus.eu/pages/monitor.php dashboard] was implemented.
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This dashboard is linked from the "GGUS tools/reports" section with label "Monitor" on [https://ggus.eu/pages/home.php GGUS Home].
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== Operations Tickets ==
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Operations tickets are submitted via the operations portal. They have ticket type '''OPS'''. Monitoring of '''OPS''' tickets is done by the COD team.
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== Middleware Tickets ==
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* Please see [[EGI_DMSU_Ticket_Followup]] before taking any action.
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* Useful information available on [https://rt.egi.eu/rt/Dashboards/4248/Software%20Provisioning%20UMD-2 UMD Dashboard]
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== Other Tickets ==
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The monitoring process is documented in file
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<!--
 
GGUS ticket monitoring and follow up after July 1st 2012.
 
GGUS ticket monitoring and follow up after July 1st 2012.
  
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*# TPM restores the master slave relation
 
*# TPM restores the master slave relation
 
* Example https://ggus.eu/ws/ticket_info.php?ticket=85380
 
* Example https://ggus.eu/ws/ticket_info.php?ticket=85380
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-->

Revision as of 14:58, 7 February 2013

GGUS-logo.jpg


GGUS wiki / GGUS Documentation


GGUS ticket monitoring


This page is in draft version!

Ticket Monitoring Dashboard

For easier triage of critical tickets a dashboard was implemented. This dashboard is linked from the "GGUS tools/reports" section with label "Monitor" on GGUS Home.

Operations Tickets

Operations tickets are submitted via the operations portal. They have ticket type OPS. Monitoring of OPS tickets is done by the COD team.

Middleware Tickets

Other Tickets

The monitoring process is documented in file