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Difference between revisions of "GGUS:TPM/Using GGUS System"

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(http://goc.grid.sinica.edu.tw/gocwiki/TPM/Using_GGUS_System)
 
(Redirected page to GGUS:TPM)
 
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{{GGUS-header|GGUS-TPM Using GGUS System}}
#redirect [[GGUS:TPM]]
== TPM Notification ==
* Emails will be sent to TPM on duty when
**  new tickets are created
**  any change is made to every ticket
 
== Communication with User ==
*  The only reliable way to communicate with the user is to add a comment in the '''public diary''' field in each ticket
Other situation where users will receive updates
*  when user sets notification option to '''every change'''. However, internal diary comments are hidden.
*  when the ticket is set to solved. The solution field is sent at that time.
*  when the supporter uses the replies to the ticket via email (GGUS mail interface)
 
[[Category:FAQ GGUS-TPM|Using GGUS System]]

Latest revision as of 12:41, 5 July 2011

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