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Difference between revisions of "GGUS:TPM/How to assign a new GGUS ticket"
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(http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_assign_a_new_GGUS_ticket) |
(http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_assign_a_new_GGUS_ticket/Operations_Manual_Update_Request) |
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* Who is running What (the SAM Service Map) | * Who is running What (the SAM Service Map) | ||
== Other Unspecified Problem == | == Other Unspecified Problem == | ||
=== Operations Manual Update Request === | |||
* Short characterization of the ticket | |||
** Assignment | |||
** The ticket has a request for a change in the Operations Manual assign the ticket to the [[GGUS:COD FAQ|COD support unit]]. | |||
<!-- empty lines in GOCwiki | <!-- empty lines in GOCwiki | ||
== Information System == | == Information System == | ||
Revision as of 11:17, 2 May 2011
GGUS wiki / GGUS Documentation
GGUS-TPM How to assign a new GGUS ticket
Security
- Ticket that looks like a potential security incident
- A user is banned or has authentication problems at a site
Job Submission
- Job submission failure
Replica Management
- FTS transfer failed
- TPM/lcg_cr fails
- LFC catalogue
- SRM failed. A buggy version of d-cache/srm/sbin/srm
VO software
As of Feb 2009 due to https://savannah.cern.ch/task/?8846 one may be able to see which applications a VO supports on its VO-ID card, if this gets implemented. For TPMs, we'll try to build a list of VO-Supported packages per LHC Experiment VO.
Alice
- AliEn, MonaLisa, xrootd, specific services of the experiment software installation.
ATLAS
- PANDA Athena, CMT, DQ2, AMI, Atlas installation tools
CMS
- PhEDEx CMSSW SiteDB DBS DataDiscovery ProdAgent CRAB JobRobot
LHCb
- Gauss Boole Brunel DaVinci ConditionDB SetupProject LHCb CMT SQLlite Dirac-install
Database (3D project)
- Streams Monitor Error Report
Installation Upgrade Problem
- A new release is out and a site is not managing to upgrade successfully
vomrs/voms Problem
- Don't get a VOMS role. [: Grid users renewing their personal certificates:Grid users renewing their personal certificates]
- OutOfMemoryError https://savannah.cern.ch/bugs/?16843
- [: can't visit CMS VOMRS server using my certificate:can't visit CMS VOMRS server using my certificate] https://gus.fzk.de/pages/ticket_details.php?ticket=16112
- Generic verification error for VOMS (failure)!
- Who is running What (the SAM Service Map)
Other Unspecified Problem
Operations Manual Update Request
- Short characterization of the ticket
- Assignment
- The ticket has a request for a change in the Operations Manual assign the ticket to the COD support unit.