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| {{GGUS-header|GGUS-TPM How to assign a new GGUS ticket}}
| | #redirect [[GGUS:TPM]] |
| == Security ==
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| * Ticket that looks like a potential security incident
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| * A user is banned or has authentication problems at a site
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| == Job Submission ==
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| * Job submission failure
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| == Replica Management ==
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| * FTS transfer failed
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| * TPM/lcg_cr fails
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| * LFC catalogue
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| * SRM failed. A buggy version of d-cache/srm/sbin/srm
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| == VO software ==
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| As of Feb 2009 due to https://savannah.cern.ch/task/?8846 one may be able to see which applications a VO supports on its [https://cic.gridops.org/index.php?section=vo&page=download_vodata VO-ID card], if this gets implemented. For TPMs, we'll try to build a list of VO-Supported packages per LHC Experiment VO.
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| === Alice ===
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| * AliEn, MonaLisa, xrootd, specific services of the experiment software installation.
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| === ATLAS ===
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| * PANDA Athena, CMT, DQ2, AMI, Atlas installation tools
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| === CMS ===
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| * PhEDEx CMSSW SiteDB DBS DataDiscovery ProdAgent CRAB JobRobot
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| === LHCb ===
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| * Gauss Boole Brunel DaVinci ConditionDB SetupProject LHCb CMT SQLlite Dirac-install
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| == Database (3D project) ==
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| * Streams Monitor Error Report
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| == Installation Upgrade Problem ==
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| * A new release is out and a site is not managing to upgrade successfully
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| == vomrs/voms Problem ==
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| * Don't get a VOMS role. [: Grid users renewing their personal certificates:Grid users renewing their personal certificates]
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| * OutOfMemoryError https://savannah.cern.ch/bugs/?16843
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| * [: can't visit CMS VOMRS server using my certificate:can't visit CMS VOMRS server using my certificate] https://gus.fzk.de/pages/ticket_details.php?ticket=16112
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| * Generic verification error for VOMS (failure)!
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| == SAM-related Problems ==
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| * Who is running What (the SAM Service Map)
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| == Other Unspecified Problem ==
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| === Operations Manual Update Request ===
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| * Short characterization of the ticket
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| ** Assignment
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| ** The ticket has a request for a change in the Operations Manual assign the ticket to the [[GGUS:COD FAQ|COD support unit]].
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| <!-- empty lines in GOCwiki
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| == Information System ==
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| == Site BDII ==
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| == R-GMA Problems ==
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| == Accounting ==
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| == GOCDB Operational issues ==
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| -->
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| [[Category:FAQ GGUS-TPM|Using GGUS System]]
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