FAQ FOR StratusLab SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the StratusLab Support?
Provide installation/deployment/configuration/user support for the StratusLab distribution software, and also provide user support for the StratusLab reference infrastructure.
For which components does StratusLab provide support?
StratusLab distribution deployment and configuration and StratusLab reference infrastructure use.
Which quality of service (QoS) will you provide?
Who will assign tickets to StratusLab Support?
TPM or DMSU or directly by StratusLab users/administrators
Are tickets typically solved in StratusLab Support or reassigned elsewhere?
StratusLab support unit
Who is responsible for StratusLab Support?
What documentation is available on StratusLab Support?
What is the usual "Type of Issue" for the tickets of StratusLab?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the StratusLab team.
- Please use this