GGUS:Software Repository

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI Software Repository Support SUPPORT UNIT

Responsible Unit
EGI Software Repository Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Software Repository Support Support?

This is a 2nd level support unit, responsible for handling issues about the EGI Software Provisioning process which are particularly related to the EGI Software Repository and related support tools.

For which components does EGI Software Repository Support provide support?

This unit provides support for the EGI Software Repository and related support tools, in particular to the EGI Software Repository Portal and the underlying repository infrastructure.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to EGI Software Repository Support Support?

TPM

Are tickets typically solved in EGI Software Repository Support Support or reassigned elsewhere?

Most tickets are handled internally or in cooperation with DMSU and the EGI Software Provisioning Support Unit.

Who is responsible for EGI Software Repository Support Support?

IASA

What documentation is available on EGI Software Repository Support Support?

http://repository.egi.eu/

What is the usual "Type of Issue" for the tickets of EGI Software Repository Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Software Repository Support team.

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