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Difference between revisions of "GGUS:Software Repository"

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(Created page with "{{GGUS-FAQ |Unit= EGI Software Repository Support |Updated= 2019-09-12 |purpose= This is a 3rd level support unit, responsible for handling issues about the EGI Software Provisio...")
 
 
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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= EGI Software Repository Support
|Unit= Software Repository
|Updated= 2019-09-12
|Updated= 2019-09-12
|purpose= This is a 3rd level support unit, responsible for handling issues about the EGI Software Provisioning process which are particularly related to the EGI Software Repository and related support tools.
|purpose= This is a 2nd level support unit, responsible for handling issues about the EGI Software Provisioning process which are particularly related to the EGI Software Repository and related support tools.
|components= This unit provides support for the EGI Software Repository and related support tools, in particular to the EGI Software Repository Portal and the underlying repository infrastructure.
|components= This unit provides support for the EGI Software Repository and related support tools, in particular to the EGI Software Repository Portal and the underlying repository infrastructure.
|assigned by= TPM
|assigned by= TPM
|solved by= Most tickets are handled internally or in cooperation with DMSU and the EGI Software Provisioning Support Unit.
|solved by= Most tickets are handled internally or in cooperation with DMSU and the EGI Software Provisioning Support Unit.
|responsible= IASA
|responsible= IASA
|service quality= Base
|documentation= http://repository.egi.eu/
|documentation= http://repository.egi.eu/
|sortname=Egi softwarerepositorysupport
|sortname=Softwarerepository
}}
}}

Latest revision as of 13:13, 29 November 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Software Repository SUPPORT UNIT

Responsible Unit
Software Repository
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Software Repository Support?

This is a 2nd level support unit, responsible for handling issues about the EGI Software Provisioning process which are particularly related to the EGI Software Repository and related support tools.

For which components does Software Repository provide support?

This unit provides support for the EGI Software Repository and related support tools, in particular to the EGI Software Repository Portal and the underlying repository infrastructure.

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to Software Repository Support?

TPM

Are tickets typically solved in Software Repository Support or reassigned elsewhere?

Most tickets are handled internally or in cooperation with DMSU and the EGI Software Provisioning Support Unit.

Who is responsible for Software Repository Support?

IASA

What documentation is available on Software Repository Support?

http://repository.egi.eu/

What is the usual "Type of Issue" for the tickets of Software Repository?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Software Repository team.

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