GGUS:Software Provisioning

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI Software Provisioning Support SUPPORT UNIT

Responsible Unit
EGI Software Provisioning Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Software Provisioning Support Support?

This is a 3rd level support unit is responsible to handle any issues about EGI Software Provisioning process.

For which components does EGI Software Provisioning Support provide support?

This unit provides support for the following services

  • EGI Repository and related support tools
  • EGI Software Provisioning process
  • EGI Quality Assurance
  • UMD Provisioning Process

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to EGI Software Provisioning Support Support?

TPM

Are tickets typically solved in EGI Software Provisioning Support Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with DMSU

Who is responsible for EGI Software Provisioning Support Support?

EGI SA2

What documentation is available on EGI Software Provisioning Support Support?

EGI Software Provisioning

What is the usual "Type of Issue" for the tickets of EGI Software Provisioning Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Software Provisioning Support team.

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