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Difference between revisions of "GGUS:Software Provisioning"

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|service quality= Base
|service quality= Base
|documentation= [[EGI Software Provisioning]]
|documentation= [[EGI Software Provisioning]]

Latest revision as of 13:13, 29 November 2019


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR Software Provisioning SUPPORT UNIT

Responsible Unit
Software Provisioning
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Software Provisioning Support?

This is a 2nd level support unit responsible to handle any issues about EGI Software Provisioning process.

For which components does Software Provisioning provide support?

This unit provides support for the following services

  • EGI Repository and related support tools
  • EGI Software Provisioning process
  • EGI Quality Assurance
  • UMD Provisioning Process

Which quality of service (QoS) will you provide?


Who will assign tickets to Software Provisioning Support?


Are tickets typically solved in Software Provisioning Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with DMSU

Who is responsible for Software Provisioning Support?


What documentation is available on Software Provisioning Support?

EGI Software Provisioning

What is the usual "Type of Issue" for the tickets of Software Provisioning?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Software Provisioning team.