GGUS:Security Coordination FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR Security Management SUPPORT UNIT

Responsible Unit
Security Management
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Security Management Support?

The purpose of the Security Management SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The security support unit deals with tickets related to infrastructure and operations security. The service is distributed across security contacts from each Regional Operations Centre who follow support requests arising within their respective regions and aim to coordinate actions spanning regional boundaries.

For which components does Security Management provide support?


Which quality of service (QoS) will you provide?


Who will assign tickets to Security Management Support?

A ticket is usually assigned to the Security Management support unit by TPM.

Are tickets typically solved in Security Management Support or reassigned elsewhere?

The Security Management supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Security Management Support?

The persons responsible for Security Management are: security contacts nominated by each ROC, who form the Operational Security Coordination Team.

What documentation is available on Security Management Support?


What is the usual "Type of Issue" for the tickets of Security Management?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Security Management team.