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Difference between revisions of "GGUS:Savannah Bridge FAQ"
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(Created page with "{{GGUS-Interfaces |Unit=any NGI or ROC |Updated=2012-12-06 |link=https://savannah.cern.ch/projects/cmscompinfrasup/ |tech-name-of-tool=Savannah |tech-prog-lang=n.a. |tech-redunda...") |
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{{GGUS-Interfaces | Interface decommissioned 2014-05-26 | ||
|Unit= | <!--{{GGUS-Interfaces | ||
|Unit=Savannah | |||
|Updated=2012-12-06 | |Updated=2012-12-06 | ||
|link=https://savannah.cern.ch/projects/cmscompinfrasup/ | |link=https://savannah.cern.ch/projects/cmscompinfrasup/ | ||
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* After creating a ticket in GGUS the GGUS ticket URL is propagated back to Savannah and the Savannah status is set to "In GGUS - on hold". It is agreed that starting from this point only the GGUS ticket should be updated. The Savannah ticket should be locked. (GGUS is also setting the "Discussion Lock" flag, but this does not prevent ticket updates in Savannah). | * After creating a ticket in GGUS the GGUS ticket URL is propagated back to Savannah and the Savannah status is set to "In GGUS - on hold". It is agreed that starting from this point only the GGUS ticket should be updated. The Savannah ticket should be locked. (GGUS is also setting the "Discussion Lock" flag, but this does not prevent ticket updates in Savannah). | ||
* In case the GGUS ticket is set to status "solved" or "unsolved" the related Savannah ticket status is set to "Done". The solution text is copied from GGUS to Savannah.<br> | * In case the GGUS ticket is set to status "solved" or "unsolved" the related Savannah ticket status is set to "Done". The solution text is copied from GGUS to Savannah.<br> | ||
|field-mapping modify from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} Savannah | |||
{{!}}- | |||
{{!}}n.a. {{!!}} Discussion Lock | |||
{{!}}- | |||
{{!}}n.a. {{!!}} GGUS ticket URL | |||
{{!}}- | |||
{{!}}Status | |||
* solved | |||
* unsolved | |||
{{!!}} Status | |||
* Done | |||
* Done | |||
{{!}}- | |||
{{!}}Solution {{!!}} Comments | |||
{{!}}} | |||
|transfer-to-ggus=For transferring a ticket from Savannah to GGUS several prerequisites have to be met. | |transfer-to-ggus=For transferring a ticket from Savannah to GGUS several prerequisites have to be met. | ||
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The Savannah ticket should not be updated while an open GGUS ticket is related to it as both systems are not fully synchronized! | The Savannah ticket should not be updated while an open GGUS ticket is related to it as both systems are not fully synchronized! | ||
|field-mapping={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} Savannah | ! GGUS system {{!!}} Savannah | ||
{{!}}- | {{!}}- | ||
{{!}}n.a. {{!!}} Use GGUS | {{!}}n.a. {{!!}} Use GGUS | ||
{{!}}- | {{!}}- | ||
{{!}}Notified Site {{!!}} | {{!}}Notified Site {{!!}} Site | ||
{{!}}- | {{!}}- | ||
{{!}}n.a. {{!!}} | {{!}}n.a. {{!!}} Discussion Lock | ||
{{!}}- | {{!}}- | ||
{{!}}n.a. {{!!}} | {{!}}n.a. {{!!}} GGUS ticket URL | ||
{{!}}- | {{!}}- | ||
{{!}}Status | {{!}}Status | ||
| Line 50: | Line 68: | ||
* n.a. | * n.a. | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Description {{!!}} Comments | ||
{{!}}} | {{!}}} | ||
|attachments=Attachments are not synchronized | |attachments=Attachments are not synchronized | ||
|Comments=n.a. | |Comments=n.a. | ||
}} | }} | ||
--> | |||
<!-- not used |more= --> | <!-- not used |more= --> | ||
Latest revision as of 09:53, 26 May 2014
Interface decommissioned 2014-05-26