Difference between revisions of "GGUS:Savannah Bridge FAQ"

Revision as of 17:38, 21 January 2013

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ for the Interface between GGUS and Savannah Ticketing System

The Savannah tickets are not fully synchronized with GGUS. Only two updates are propagated back to Savannah.

After creating a ticket in GGUS the GGUS ticket URL is propagated back to Savannah and the Savannah status is set to "In GGUS - on hold". It is agreed that starting from this point only the GGUS ticket should be updated. The Savannah ticket should be locked. (GGUS is also setting the "Discussion Lock" flag, but this does not prevent ticket updates in Savannah).
In case the GGUS ticket is set to status "solved" or "unsolved" the related Savannah ticket status is set to "Done". The solution text is copied from GGUS to Savannah.

unknown

For transferring a ticket from Savannah to GGUS several prerequisites have to be met.

the bridge is only working for CMS Computing Infrastructure Support,
the "Use GGUS" flag must be set to "Yes",
the Status must be set to "In GGUS - on hold",
a site name must be specified in field "Site". GGUS is mapping the CMS specific site names to GOC DB site names by calling service https://cmsweb.cern.ch/sitedb/json/index/CMStoSAMName?name=.

The Savannah ticket should not be updated while an open GGUS ticket is related to it as both systems are not fully synchronized!

GGUS system	Savannah
n.a.	Use GGUS
Notified Site	Site
n.a.	Discussion Lock
n.a.	GGUS ticket URL
Status assigned in progress (a) waiting for reply on hold reopened solved unsolved verified closed	Status In GGUS - on hold In GGUS - on hold In GGUS - on hold In GGUS - on hold In GGUS - on hold Done Done n.a. n.a.
Description	Comments

unknown

Attachments are not synchronized

n.a.

indicating that it should be directed at the GGUS team.

@@ Line 10: / Line 10: @@
 * After creating a ticket in GGUS the GGUS ticket URL is propagated back to Savannah and the Savannah status is set to "In GGUS - on hold". It is agreed that starting from this point only the GGUS ticket should be updated. The Savannah ticket should be locked. (GGUS is also setting the "Discussion Lock" flag, but this does not prevent ticket updates in Savannah).
 * In case the GGUS ticket is set to status "solved" or "unsolved" the related Savannah ticket status is set to "Done". The solution text is copied from GGUS to Savannah.<br>
+|field-mapping modify from GGUS to Unit={{{!}}border="1"
+!      GGUS system  {{!!}} Savannah
+{{!}}-
+{{!}}n.a.	    {{!!}} Discussion Lock
+{{!}}-
+{{!}}n.a.	    {{!!}} GGUS ticket URL
+{{!}}-
+{{!}}Status
+* solved
+* unsolved
+{{!!}}  Status
+* Done
+* Done
+{{!}}-
+{{!}}Solution      {{!!}} Comments
+{{!}}}
 |transfer-to-ggus=For transferring a ticket from Savannah to GGUS several prerequisites have to be met.