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Difference between revisions of "GGUS:SNOW Interface FAQ"

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|-
|-
| ROC_CERN (user tickets)
| ROC_CERN (user tickets)
| ROC_CERN 2nd Line Support
| CERN GRID 2nd Line Support
| Tier-0 Support Service
| Tier-0 Support Service
| CERN GRID 2nd Line Support 2nd Line Support
| CERN GRID 2nd Line Support 2nd Line Support
|-
|-
| ROC_CERN (team and alarm tickets)
| ROC_CERN (team and alarm tickets)
| ROC_CERN 2nd Line Support
| CERN GRID 2nd Line Support
| Tier-0 Support Service
| Tier-0 Support Service
| CERN GRID 2nd Line Support 3rd Line Support
| CERN GRID 2nd Line Support 3rd Line Support

Revision as of 08:12, 21 January 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

Mapping table for GGUS support units, SNOW FE's, SNOW SE's and SNOW Assignment Groups

GGUS support unit SNOW Functional Element SNOW Service Element SNOW Assignment Group
DPM Development DPM Development GRID Development Service DPM Development 3rd Line Support
ELOG Operations ELOG Operations GRID Infrastructure Monitoring Service ELOG Operations 3rd Line Support
FTS Development FTS Development GRID Development Service FTS Development 3rd Line Support
Information System Development Information System Development GRID Development Service Information System Development 3rd Line Support
lcg_util Development lcg_util Development GRID Development Service lcg_util Development 3rd Line Support
LFC Development LFC Development GRID Development Service LFC Development 3rd Line Support
REBUS REBUS WLCG Resource Monitoring Service REBUS 3rd Line Support
ROC_CERN (user tickets) CERN GRID 2nd Line Support Tier-0 Support Service CERN GRID 2nd Line Support 2nd Line Support
ROC_CERN (team and alarm tickets) CERN GRID 2nd Line Support Tier-0 Support Service CERN GRID 2nd Line Support 3rd Line Support