Difference between revisions of "GGUS:SNOW Interface FAQ"
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Line 49: | Line 49: | ||
|- | |- | ||
| ROC_CERN (user tickets) | | ROC_CERN (user tickets) | ||
| | | CERN GRID 2nd Line Support | ||
| Tier-0 Support Service | | Tier-0 Support Service | ||
| CERN GRID 2nd Line Support 2nd Line Support | | CERN GRID 2nd Line Support 2nd Line Support | ||
|- | |- | ||
| ROC_CERN (team and alarm tickets) | | ROC_CERN (team and alarm tickets) | ||
| | | CERN GRID 2nd Line Support | ||
| Tier-0 Support Service | | Tier-0 Support Service | ||
| CERN GRID 2nd Line Support 3rd Line Support | | CERN GRID 2nd Line Support 3rd Line Support |
Revision as of 08:12, 21 January 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
Mapping table for GGUS support units, SNOW FE's, SNOW SE's and SNOW Assignment Groups
GGUS support unit | SNOW Functional Element | SNOW Service Element | SNOW Assignment Group |
---|---|---|---|
DPM Development | DPM Development | GRID Development Service | DPM Development 3rd Line Support |
ELOG Operations | ELOG Operations | GRID Infrastructure Monitoring Service | ELOG Operations 3rd Line Support |
FTS Development | FTS Development | GRID Development Service | FTS Development 3rd Line Support |
Information System Development | Information System Development | GRID Development Service | Information System Development 3rd Line Support |
lcg_util Development | lcg_util Development | GRID Development Service | lcg_util Development 3rd Line Support |
LFC Development | LFC Development | GRID Development Service | LFC Development 3rd Line Support |
REBUS | REBUS | WLCG Resource Monitoring Service | REBUS 3rd Line Support |
ROC_CERN (user tickets) | CERN GRID 2nd Line Support | Tier-0 Support Service | CERN GRID 2nd Line Support 2nd Line Support |
ROC_CERN (team and alarm tickets) | CERN GRID 2nd Line Support | Tier-0 Support Service | CERN GRID 2nd Line Support 3rd Line Support |